Effective July 30, 2026.
I. INTRODUCTION
Kizi Travel Experiences (“Kizi Travel,” “we,” “us,” or “our”) provides travel planning services including, but not limited to, trip curation, itinerary development, booking coordination, and travel consulting. These Terms & Conditions govern your use of our services and constitute a binding agreement between you (“Client” or “Traveler”) and Kizi Travel Experiences.
By submitting a planning inquiry, paying a planning fee, or booking travel services through Kizi Travel Experiences, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
II. SCOPE OF SERVICES
Our services may include:
- Customized travel design and trip planning
- Accommodation and activity research
- Detailed itinerary building
- Booking coordination for flights, hotels, transportation, activities, and dining (as applicable)
- Communication with vendors and partners on your behalf
- Travel support prior to departure
Kizi Travel Experiences acts as a travel planning and coordination service. We do not own or operate hotels, airlines, transportation companies, tour operators, or any third‑party suppliers.
III. PLANNING FEES
Trip planning fees are non-refundable and required before work begins.
Planning fees cover time, research, coordination, communication, and itinerary development. They do not cover the cost of travel arrangements such as flights, hotels, tours, or transportation.
Any additional modifications requested after the itinerary has been delivered may incur extra fees, which will be communicated in advance.
IV. PAYMENTS & PRICING
All trip components are subject to availability and pricing at the time of booking.
Prices quoted are estimates and may change due to supplier adjustments, exchange rates, or availability.
Payment for travel services must be made by the due dates provided. Failure to pay on time may result in loss of reservations or rate changes.
Kizi Travel Experiences is not responsible for price increases or reservation loss due to delayed payments to third-party suppliers.
V. THIRD-PARTY SUPPLIERS
All bookings are subject to the terms, conditions, and cancellation policies of the respective suppliers.
Kizi Travel Experiences is not responsible for supplier actions, omissions, cancellations, or changes.
Clients agree to review and comply with all supplier policies provided at the time of booking.
VI. CANCELLATIONS, CHANGES & REFUNDS
Client-Initiated Cancellations:
- Any cancellations must be submitted in writing.
- Refunds (if any) will follow the supplier’s policies.
- Planning fees remain non-refundable under all circumstances.
Client-Initiated Changes:
- Date changes, destination changes, and major itinerary adjustments may be treated as a new booking and subject to additional fees.
Supplier or Operational Changes:
Kizi Travel Experiences is not responsible for schedule changes, delays, closures, or cancellations by airlines, hotels, tour operators, or other third parties.
VII. Travel Documents & Requirements
Clients are solely responsible for ensuring they have valid passports, visas, vaccination records, and any other documentation required for entry into their destination.
Kizi Travel Experiences is not liable for denied entry or additional costs resulting from incomplete travel documentation.
VIII. TRAVEL INSURANCE
We strongly recommend purchasing comprehensive travel insurance covering medical, trip cancellation, interruptions, delays, lost baggage, and supplier default.
Clients who decline travel insurance assume full responsibility for any losses that insurance would have c
IX. HEALTH, SAFETY & LIABILITY
Travelers assume all risks associated with travel, including illness, injury, natural disasters, political instability, and changes in governmental policies.
Kizi Travel Experiences is not liable for any personal injury, loss, accident, delay, or irregularity that may occur.
Clients are responsible for understanding their destination’s safety advisories, health risks, and entry requirements.
X. CONDUCT & GROUP TRAVEL TERMS
For group trips planned through Kizi Travel Experiences:
Travelers are expected to behave respectfully with fellow participants, staff, and suppliers.
Disruptive behavior may result in removal from group activities without refund.
Rooming assignments, shared accommodations, and group policies will be clearly communicated during planning.
XI. CLIENT RESPONSIBILITIES
Clients agree to:
Provide accurate personal and payment information.
Review all travel documents immediately upon receipt.
Communicate concerns or questions in a timely manner.
Adhere to all deadlines for payments and document submissions.
Acknowledge that delays in communication can affect availability and pricing.
XII. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
Kizi Travel Experiences is not liable for the acts, errors, or omissions of third-party suppliers.
We are not responsible for force majeure events including weather, pandemics, strikes, terrorism, or governmental restrictions.
Our maximum liability in any circumstance is limited to the amount of the planning fee paid.
XIII. PRIVACY & CONFIDENTIALITY
We respect your privacy. Personal information is used only for booking-related purposes and is not shared with unauthorized parties.
XIV. ACCEPTANCE OF TERMS
By paying the planning fee or confirming your trip details, you acknowledge acceptance of these Terms & Conditions.
XV. DISPUTE RESOLUTION
Any disputes arising from or relating to this Agreement shall be resolved through good faith negotiations. If a resolution cannot be reached, disputes may be submitted to mediation or arbitration, as mutually agreed upon by both parties, in the jurisdiction where Kizi Travel Experiences is registered.
XVI. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Kizi Travel Experiences is registered, without regard to its conflict of law principles.
XVII. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
XVIII. AMENDMENTS
Kizi Travel Experiences reserves the right to update or modify these Terms & Conditions at any time. Clients will be notified of material changes, and continued use of our services constitutes acceptance of the revised terms.
